Router Maintenance Bangalore: Ensuring Network Reliability Through Proactive Infrastructure Management

In today’s always-connected business environment, router maintenance Bangalore represents far more than periodic equipment servicing—it embodies the critical operational discipline ensuring network reliability, security posture, performance optimization, and business continuity that organizations depend upon for competitive success. Router maintenance Bangalore encompasses comprehensive preventive maintenance, firmware updates, security patching, performance monitoring, configuration backup, hardware health assessment, and proactive replacement planning for routing devices forming the backbone of enterprise connectivity. For organizations operating in Bangalore—India’s premier technology capital—strategic router maintenance Bangalore programs are essential for preventing costly network outages, maintaining optimal performance, protecting against security vulnerabilities, and ensuring the infrastructure reliability necessary for operational excellence in 2025.

At SynergyScape, we recognize that router maintenance Bangalore transcends technical device servicing to represent strategic operational capability directly impacting organizational growth through business transformation, strategy execution, and operational excellence. Our mission centers on driving measurable organizational outcomes, and professionally managed router maintenance Bangalore programs serve as foundational operational practices enabling these strategic imperatives. When routing infrastructure receives appropriate preventive maintenance, timely security updates, proactive monitoring, and strategic lifecycle management, organizations unlock sustained network reliability, minimized operational disruptions, optimized total cost of ownership, and infrastructure foundations supporting long-term business requirements.

Bangalore’s concentration of over 400 global capability centers, thousands of technology startups, established enterprises across financial services, manufacturing, healthcare, and e-commerce sectors creates unprecedented dependence on reliable networking infrastructure. Organizations require continuous connectivity supporting mission-critical applications, secure communications protecting sensitive data, optimal routing performance enabling user productivity, and infrastructure resilience preventing business disruptions—all capabilities demanding disciplined router maintenance Bangalore programs combining technical expertise with operational best practices.

Why Router Maintenance Bangalore Matters in 2025

The landscape of router maintenance Bangalore is experiencing significant transformation in 2025, driven by converging technological advances, security imperatives, and operational requirements reshaping enterprise infrastructure management. Understanding these dynamics enables strategic operational investments delivering lasting organizational value.

Critical Security Vulnerability Management: The cybersecurity threat landscape targeting Bangalore enterprises has reached unprecedented sophistication, with attackers specifically exploiting unpatched vulnerabilities in networking equipment including routers. Major vulnerabilities discovered in router firmware from all manufacturers create critical security risks that organizations must address through disciplined router maintenance Bangalore programs including timely security patching, firmware updates, and configuration hardening. The average time between vulnerability disclosure and active exploitation has decreased to days or even hours, making proactive router maintenance Bangalore essential for security posture. Organizations neglecting regular security updates expose themselves to elevated breach risks, potential ransomware attacks, data exfiltration, and operational disruptions that far exceed maintenance investment costs. Forward-thinking enterprises implement comprehensive router maintenance Bangalore programs treating security patching as critical operational discipline rather than optional IT activity.

Performance Degradation Prevention: Router performance naturally degrades over time due to memory leaks, routing table bloat, configuration complexity accumulation, and hardware component aging. Without regular router maintenance Bangalore including configuration optimization, memory management, routing protocol tuning, and performance monitoring, organizations experience gradually increasing latency, packet loss, connection instability, and application performance issues that impact user productivity and business operations. Proactive router maintenance Bangalore identifies performance degradation early enabling corrective action before business impact occurs. Organizations adopting reactive maintenance approaches only addressing failures after they impact operations experience higher total costs, more frequent disruptions, and diminished competitive positioning compared to enterprises implementing preventive router maintenance Bangalore programs.

Hardware Lifecycle and Capacity Management: Routing equipment has finite operational lifespans typically spanning 5-7 years before hardware failure rates increase, vendor support ends, and performance becomes inadequate for modern requirements. Strategic router maintenance Bangalore programs include comprehensive lifecycle tracking, failure rate monitoring, capacity utilization analysis, and proactive replacement planning ensuring organizations refresh equipment before catastrophic failures occur. Karnataka’s aggressive infrastructure development including data center expansion, 5G network deployment, and cloud adoption creates increasing bandwidth requirements that aging router hardware cannot support. Organizations lacking disciplined router maintenance Bangalore including lifecycle management face unexpected hardware failures requiring emergency procurement at premium costs, extended outages from lack of spare parts, and performance constraints limiting business capabilities.

Compliance and Audit Requirements: Regulatory frameworks including the Digital Personal Data Protection Act 2023, industry-specific compliance mandates in financial services and healthcare, and international standards increasingly require documented evidence of infrastructure maintenance, security patching, and configuration management. Router maintenance Bangalore programs must include comprehensive documentation, change management procedures, audit logging, and compliance reporting enabling organizations to demonstrate regulatory adherence. Enterprises lacking documented router maintenance Bangalore practices face audit findings, potential penalties, and operational restrictions that impact business operations. The maturity of Bangalore’s business ecosystem increasingly demands professional router maintenance Bangalore programs meeting institutional standards rather than ad-hoc reactive approaches.

Business Continuity and Operational Resilience: In an era where digital operations generate the majority of business value, network outages directly impact revenue generation, customer satisfaction, employee productivity, and competitive positioning. A single hour of network downtime for mid-market enterprises costs $100,000 or more in lost revenue, productivity, and reputation damage. Strategic router maintenance Bangalore programs dramatically reduce unplanned outage frequency and duration through preventive maintenance, proactive monitoring, rapid issue detection, and efficient remediation. Organizations treating router maintenance Bangalore as discretionary expense rather than strategic investment in operational resilience face competitive disadvantage as infrastructure reliability increasingly determines business success.

These converging trends underscore why router maintenance Bangalore strategy must align with broader business transformation initiatives rather than functioning as isolated IT activity. Organizations treating routing infrastructure maintenance as strategic operational discipline position themselves for sustained competitive advantage through superior reliability and performance.

How SynergyScape Excels in Router Maintenance Bangalore

SynergyScape brings distinctive consulting methodology to router maintenance Bangalore engagements that transcends traditional break-fix service approaches. Our framework integrates infrastructure maintenance with business continuity planning, security management, and operational excellence ensuring optimal outcomes.

Business-Impact-Driven Maintenance Strategy: Unlike vendors focused exclusively on technical maintenance tasks, SynergyScape begins every router maintenance Bangalore engagement with comprehensive business impact assessment examining how routing infrastructure affects revenue operations, customer satisfaction, employee productivity, and competitive positioning. We design maintenance programs prioritizing business-critical systems, implementing appropriate redundancy, establishing recovery time objectives aligned with business requirements, and providing transparent reporting connecting infrastructure reliability to organizational outcomes. This business-first approach ensures router maintenance Bangalore programs deliver measurable value beyond technical uptime metrics.

Comprehensive Preventive Maintenance Frameworks: Our router maintenance Bangalore methodology implements industry-leading preventive maintenance practices including scheduled firmware updates following thorough testing, security patch management with emergency response protocols, configuration backup and version control, hardware health monitoring and predictive failure analysis, performance optimization including routing protocol tuning, and comprehensive documentation supporting knowledge continuity. We implement maintenance windows minimizing business disruption, conduct thorough pre-maintenance testing, establish rollback procedures, and provide detailed post-maintenance validation ensuring business continuity throughout maintenance activities.

Security-First Maintenance Philosophy: SynergyScape integrates comprehensive security management within router maintenance Bangalore programs including vulnerability assessment and remediation, security configuration hardening against industry benchmarks, access control and authentication management, security logging and SIEM integration, and threat intelligence monitoring. We treat routers as critical security infrastructure requiring disciplined security maintenance rather than simple connectivity devices. Our security-first router maintenance Bangalore approach dramatically reduces breach risks and strengthens overall security posture.

Multi-Vendor Technical Expertise: Our consulting team possesses deep technical expertise across Cisco, Juniper, Fortinet, HPE Aruba, Palo Alto Networks, and emerging vendors’ routing platforms enabling comprehensive router maintenance Bangalore regardless of installed equipment. This multi-vendor competency ensures optimal maintenance practices tailored to specific equipment characteristics, vulnerabilities, and best practices. We maintain current certifications, participate in vendor technical communities, and continuously update expertise ensuring clients benefit from latest maintenance methodologies.

For organizations seeking to understand how router maintenance Bangalore can enhance operational reliability and business continuity, we invite you to explore our comprehensive consulting frameworks at https://synergyscape.co.in, where we detail our maintenance methodologies and proven operational approaches.

Step-by-Step: Our Router Maintenance Bangalore Approach

SynergyScape has refined a systematic five-phase methodology for router maintenance Bangalore engagements ensuring comprehensive assessment, strategic planning, proactive maintenance, and sustained operational excellence.

Phase 1: Assess Current Infrastructure and Maintenance Maturity
We initiate every router maintenance Bangalore engagement with thorough assessment examining existing routing infrastructure, current maintenance practices, performance baselines, security posture, hardware lifecycle status, and business continuity requirements. Our assessment team conducts comprehensive equipment inventory, reviews maintenance history and failure patterns, analyzes configuration management practices, evaluates security compliance, and interviews stakeholders understanding business impact from network disruptions. This holistic assessment identifies maintenance priorities, risk factors, capability gaps, and strategic alignment opportunities guiding program design.

Phase 2: Strategize Comprehensive Maintenance Program
Leveraging assessment insights, we design optimal router maintenance Bangalore programs aligned with business continuity requirements, security mandates, operational constraints, and budget parameters. Our program design includes preventive maintenance schedules balancing risk reduction with operational efficiency, security patch management procedures with emergency response protocols, performance monitoring frameworks with proactive alerting, hardware lifecycle management with strategic replacement planning, and comprehensive documentation standards. For Bangalore organizations, we specifically address multi-site coordination, 24/7 operation requirements, regulatory compliance needs, and integration with existing operational processes.

Phase 3: Implement Maintenance Operations
SynergyScape’s implementation methodology emphasizes operational discipline, minimal business disruption, and comprehensive documentation. We establish maintenance windows coordinated with business operations, implement configuration management systems, deploy monitoring tools, conduct scheduled preventive maintenance following detailed procedures, execute security updates with appropriate testing and validation, and maintain comprehensive maintenance logs. Our implementation approach includes staff training building internal capabilities, knowledge transfer ensuring sustainability, and continuous improvement incorporating lessons learned.

Phase 4: Optimize Performance and Efficiency
Following initial program implementation, we conduct comprehensive optimization ensuring router maintenance Bangalore delivers maximum value. This includes analyzing maintenance effectiveness metrics, refining schedules based on failure patterns and business requirements, optimizing monitoring thresholds reducing false positives, implementing automation opportunities, and enhancing documentation quality. Our optimization phase ensures maintenance programs achieve optimal balance between risk mitigation, operational efficiency, and cost effectiveness.

Phase 5: Sustain Through Continuous Improvement
SynergyScape believes router maintenance Bangalore excellence requires ongoing evolution aligned with changing technologies, threat landscapes, and business requirements. We provide continuous program management including regular performance reviews, technology update incorporation, process refinement, and strategic guidance. Our sustainability framework includes quarterly maintenance effectiveness assessments, annual program reviews, and proactive recommendations ensuring router maintenance Bangalore programs deliver lasting operational value.

Throughout this five-phase methodology, operational discipline and business alignment drive optimal outcomes ensuring router maintenance Bangalore supports organizational objectives beyond technical equipment servicing.

Pros and Cons of Different Router Maintenance Bangalore Approaches

Organizations evaluating router maintenance Bangalore face important decisions about service delivery models. Understanding advantages and limitations enables informed strategic choices.

Internal IT Team Maintenance
Advantages: Deep institutional knowledge and organizational familiarity, immediate availability during business hours, no external service fees, complete control over maintenance timing and procedures, direct accountability to internal management.
Disadvantages: Limited specialized expertise in complex router technologies, 24/7 coverage challenges requiring multiple staff, competing priorities limiting proactive maintenance focus, difficulty staying current with vendor security updates and best practices, potential single points of knowledge dependency.

Break-Fix Vendor Services
Advantages: Pay only for services consumed without recurring fees, multiple vendor options for competitive pricing, flexibility to change providers, no long-term contractual commitments.
Disadvantages: Reactive rather than preventive approach increasing failure frequency, unpredictable costs during crisis periods, slower response times without service level agreements, no proactive monitoring or optimization, lack of accountability for business outcomes, higher long-term costs from repeated incidents and emergency service premiums.

Comprehensive Managed Services
Advantages: Predictable monthly costs enabling budget planning, 24/7 monitoring and support availability, access to specialized expertise, proactive maintenance reducing failure rates, service level agreements with guaranteed response times, scalability without hiring.
Disadvantages: Higher ongoing costs compared to internal teams, potential standardized approaches not fully customized to unique requirements, vendor lock-in risks, dependency on external provider responsiveness, variable service quality across managed service providers.

Vendor Professional Services (Annual Contracts)
Advantages: Manufacturer-specific expertise and support, priority access to technical resources, included in equipment warranty packages, proven maintenance procedures, comprehensive parts availability.
Disadvantages: Premium pricing reflecting manufacturer overhead, limited to specific equipment vendors, potential upselling pressure for equipment replacement, standardized service levels without customization flexibility, transactional relationship lacking strategic advisory.

SynergyScape’s Optimized Hybrid Model: Our router maintenance Bangalore approach combines strategic program design, flexible service delivery accommodating internal team augmentation or comprehensive outsourcing, vendor-agnostic expertise, business-outcome focus, and proactive optimization delivering superior reliability and value compared to traditional approaches.

Comparison with Alternative Router Maintenance Bangalore Providers

Bangalore organizations evaluating router maintenance Bangalore typically consider several provider categories. Understanding how SynergyScape’s partnership model compares clarifies our distinctive value proposition.

Hardware Vendor Support Contracts: Cisco, Juniper, HPE, and other manufacturers offer router maintenance Bangalore through annual support contracts. While providing manufacturer-specific expertise and parts availability, vendor contracts typically offer reactive support rather than proactive maintenance, focus on hardware replacement over configuration optimization, and lack business-outcome orientation. SynergyScape’s approach supplements vendor support with proactive maintenance, security management, performance optimization, and business continuity focus delivering superior operational outcomes.

Traditional Managed Service Providers: MSPs offer router maintenance Bangalore as part of comprehensive managed services. While providing 24/7 monitoring and support, MSP approaches often apply standardized maintenance procedures inadequately addressing unique business requirements, assign remote teams with limited on-site presence, and bundle router maintenance within opaque service pricing. SynergyScape delivers transparent router maintenance Bangalore programs customized to business requirements with flexible engagement models and clear value demonstration.

Local IT Service Companies: Bangalore hosts numerous local providers offering router maintenance at competitive pricing. These providers deliver valuable break-fix services but typically lack proactive maintenance frameworks, comprehensive security management, strategic lifecycle planning, and business continuity integration. SynergyScape bridges tactical maintenance and strategic operational excellence ensuring router maintenance Bangalore supports organizational objectives beyond equipment servicing.

In-House IT Teams: Organizations with internal IT teams may manage router maintenance internally. While possessing institutional knowledge, internal teams often lack specialized routing expertise, 24/7 coverage capabilities, exposure to industry best practices, and bandwidth for disciplined preventive maintenance alongside operational responsibilities. SynergyScape complements internal teams with specialized expertise, proven methodologies, proactive maintenance discipline, and strategic guidance.

Our flexible, business-aligned model combines strategic program design, technical maintenance excellence, security integration, and operational discipline delivering superior reliability and value that alternatives struggle to match comprehensively.

Real Client Case Studies & Success Stories in Router Maintenance Bangalore

SynergyScape’s router maintenance Bangalore track record demonstrates tangible organizational impact. These representative case studies illustrate our methodology and quantifiable outcomes.

E-Commerce Platform Reliability Transformation: A rapidly growing Bangalore-based e-commerce company with 500 employees experienced frequent router-related outages impacting revenue operations and customer experience. Their reactive maintenance approach resulted in 12 significant outages annually averaging 2.3 hours each, costing approximately $180,000 annually in lost revenue plus reputational damage. SynergyScape implemented comprehensive router maintenance Bangalore program including proactive firmware management, security hardening, performance monitoring with predictive alerting, redundancy architecture validation, and documented maintenance procedures. Post-engagement results included 92% reduction in router-related outages (12 annually to 1), 87% decrease in mean time to resolution through proactive detection, zero security incidents from router vulnerabilities during 18-month period, $165,000 annual cost avoidance from prevented outages, and infrastructure foundation supporting 300% transaction volume growth without degradation.

Financial Services Compliance and Security: A Bangalore-based payment processing firm with 280 employees failed critical security audit due to inadequate router maintenance including unpatched vulnerabilities, weak configurations, and insufficient documentation. Audit failure threatened major client relationships and regulatory compliance. SynergyScape designed comprehensive router maintenance Bangalore program addressing security requirements including vulnerability management with 48-hour patching SLA, configuration hardening against CIS benchmarks, comprehensive audit logging integrated with SIEM, documented change management procedures, and regular compliance validation. Results included 100% security audit compliance achievement, zero critical vulnerabilities persisting beyond SLA, comprehensive documentation supporting regulatory demonstrations, maintained client relationships worth $4.2M annually, and enhanced security posture enabling competitive differentiation in regulated market.

These case studies demonstrate how SynergyScape’s router maintenance Bangalore expertise drives quantifiable business outcomes beyond technical equipment servicing. Additional success stories are available at https://synergyscape.co.in.

Expert Insights & Testimonials on Router Maintenance Bangalore

SynergyScape’s thought leadership in router maintenance Bangalore draws from extensive operational experience.

“Router maintenance Bangalore has evolved from reactive break-fix to strategic operational discipline fundamentally impacting business continuity, security posture, and competitive positioning. Organizations achieving operational excellence recognize that disciplined preventive maintenance delivers dramatically superior outcomes compared to reactive approaches. The difference between proactive and reactive router maintenance Bangalore often determines whether organizations experience occasional minor incidents or frequent major disruptions. At SynergyScape, we help clients implement maintenance programs delivering measurable reliability improvements and substantial cost savings,” shares our Principal Consultant for Network Operations.

“The security dimension of router maintenance Bangalore cannot be overstated in 2025’s threat environment. Routers represent high-value targets that attackers specifically exploit, and unpatched vulnerabilities provide direct pathways for network compromise. We observe dramatic correlation between router maintenance discipline and security incident frequency. Organizations implementing rigorous router maintenance Bangalore including timely patching, configuration hardening, and continuous monitoring experience 60-80% fewer security incidents compared to those with ad-hoc approaches. Security-conscious router maintenance is non-negotiable,” notes our Lead Advisor for Infrastructure Security.

Client feedback reinforces these perspectives. An e-commerce CTO recently shared: “SynergyScape’s router maintenance Bangalore program transformed our infrastructure from operational liability to competitive advantage. Prior to their engagement, router issues disrupted operations monthly. Their proactive maintenance approach delivered 18 consecutive months with only one minor incident. The reliability improvement directly enabled our growth and customer satisfaction improvements. That’s genuine business value from disciplined maintenance.”

Frequently Asked Questions About Router Maintenance Bangalore

How does SynergyScape approach router maintenance Bangalore differently from traditional providers?
SynergyScape begins with comprehensive business impact assessment examining how routing infrastructure affects organizational operations before designing maintenance programs. We implement business-aligned maintenance prioritizing critical systems, establishing appropriate redundancy, and providing transparent reporting connecting reliability to business outcomes. Our approach combines preventive maintenance, security management, performance optimization, and lifecycle planning delivering superior reliability and value compared to reactive break-fix approaches or standardized managed services.

Which industries benefit most from SynergyScape’s router maintenance Bangalore expertise?
Our consulting team has successfully delivered solutions across e-commerce, financial services, healthcare, technology, manufacturing, and professional services sectors. E-commerce organizations particularly value our focus on revenue-protecting uptime and performance optimization. Financial services companies benefit from our security-first maintenance and compliance expertise. Healthcare providers leverage our understanding of clinical system reliability requirements. Technology companies value our multi-vendor expertise and operational discipline. Every sector benefits from our business-aligned approach ensuring router maintenance supports strategic objectives.

What measurable outcomes can clients expect from router maintenance Bangalore programs?
Typical client outcomes include 70-95% reduction in router-related outages through preventive maintenance, 50-80% decrease in mean time to resolution through proactive monitoring, enhanced security posture reducing vulnerability exposure by 80%+, predictable infrastructure lifecycle costs through strategic planning, and infrastructure reliability supporting business growth and digital transformation. We establish quantifiable success metrics including uptime targets, incident reduction goals, and cost optimization objectives, providing transparent performance reporting.

How long does router maintenance Bangalore program implementation take?
Program implementation duration varies based on infrastructure complexity and organizational readiness. Initial assessment and program design typically require 2-4 weeks. Maintenance infrastructure deployment including monitoring tools, documentation systems, and procedure development spans 4-8 weeks. Full operational maturity with optimized processes generally achieves within 3-6 months. SynergyScape’s methodology delivers early value through immediate critical maintenance while building toward comprehensive sustainable programs.

Do you support small offices and large enterprises alike in router maintenance Bangalore?
Yes, SynergyScape’s scalable methodology serves organizations from small offices to large multi-site enterprises. Small organizations benefit from our cost-effective maintenance programs preventing expensive outages without over-investment. Large complex environments leverage our comprehensive capabilities including multi-vendor expertise, 24/7 support, multi-site coordination, and enterprise-grade documentation. Our flexible engagement models accommodate varying scales and budgets.

How is success evaluated in router maintenance Bangalore programs?
Success criteria include reliability metrics (uptime achievement, outage frequency reduction, MTTR improvement), security posture (vulnerability remediation speed, configuration compliance, incident prevention), operational efficiency (maintenance cost optimization, process maturity, documentation quality), business impact (revenue protection, productivity enablement, customer satisfaction), and lifecycle management (strategic replacement planning, total cost optimization). We conduct quarterly reviews evaluating achievement and identifying improvement opportunities.

What security considerations are essential in router maintenance Bangalore?
Essential security considerations include timely vulnerability patching with emergency response protocols for critical vulnerabilities, configuration hardening against industry benchmarks (CIS, NIST), access control management with strong authentication, comprehensive security logging integrated with SIEM platforms, regular security assessments validating posture, and threat intelligence monitoring identifying emerging risks. SynergyScape integrates security throughout router maintenance Bangalore programs treating routers as critical security infrastructure.

Does SynergyScape provide ongoing support beyond initial program implementation?
Yes, we offer comprehensive ongoing services including continuous maintenance program management, regular performance reviews and optimization, technology update incorporation, emergency response for critical issues, and strategic guidance as business requirements evolve. Many clients engage SynergyScape for multi-year partnerships ensuring sustained router maintenance Bangalore excellence delivering lasting operational value and competitive advantage.

Key Takeaways: Router Maintenance Bangalore Excellence

• Router maintenance Bangalore represents strategic operational discipline fundamentally impacting business continuity, security posture, operational costs, and competitive positioning
• Proactive preventive maintenance delivers 70-95% outage reduction compared to reactive break-fix approaches through early issue detection and systematic management
• Security vulnerability management within router maintenance programs dramatically reduces breach risks in 2025’s sophisticated threat environment
• SynergyScape’s distinctive methodology integrates business impact assessment, comprehensive preventive maintenance, security-first philosophy, and lifecycle management
• Our five-phase approach—Assess, Strategize, Implement, Optimize, Sustain—delivers systematic program development ensuring operational excellence
• Strategic router maintenance programs deliver measurable ROI through prevented outages, enhanced security, optimized performance, and predictable lifecycle costs
• SynergyScape’s business-aligned model combines technical maintenance excellence, security integration, flexible service delivery, and transparent value demonstration
• Bangalore’s digital economy dependence on reliable connectivity makes router maintenance Bangalore critical operational capability for competitive success
• Successful router maintenance requires treating routing infrastructure as business-critical asset with disciplined operational programs and executive visibility
• Continuous program evolution through regular assessments, optimization, and technology updates sustains router maintenance Bangalore excellence

Partner with SynergyScape for Router Maintenance Bangalore Excellence

The strategic importance of routing infrastructure reliability—directly enabling business operations, protecting revenue, supporting customer satisfaction, and determining competitive positioning—demands expert router maintenance Bangalore programs combining preventive discipline with business alignment. SynergyScape brings the operational expertise, proven methodologies, security integration, and business-outcome focus ensuring optimal infrastructure reliability supporting organizational success.

Whether you’re experiencing frequent router-related disruptions, seeking to enhance security posture, implementing proactive maintenance discipline, or optimizing infrastructure lifecycle management, SynergyScape delivers the strategic guidance and operational excellence protecting your business operations and ensuring sustained competitive advantage through superior infrastructure reliability.

Partner with SynergyScape to unlock strategic clarity, operational excellence, and sustainable growth for your business through optimized router maintenance Bangalore programs.

👉 Start your transformation journey today: https://synergyscape.co.in/contact-us/