Desktop Managed Services Bangalore: Comprehensive IT Infrastructure Management for Enterprise Success

In today’s fast-paced digital business landscape, desktop managed services Bangalore has become an indispensable component of enterprise IT strategy, directly enabling organizational productivity, operational resilience, and competitive differentiation. At SynergyScape.co.in, we recognize that desktop managed services Bangalore represents far more than outsourced IT support—it encompasses a comprehensive, proactive approach to desktop infrastructure management that drives organizational growth through business transformation, strategy execution, and operational excellence. Modern enterprises across Karnataka require sophisticated managed services frameworks addressing end-to-end desktop lifecycle management, security compliance, performance optimization, strategic technology planning, and seamless business continuity while aligning with evolving business objectives throughout India’s most dynamic technology ecosystem.​

The desktop managed services Bangalore discipline has evolved dramatically as organizations navigate distributed workforce requirements, sophisticated cybersecurity landscapes, cloud-integrated productivity environments, and complex regulatory compliance mandates. SynergyScape’s desktop managed services Bangalore methodology connects directly to our mission of empowering forward-thinking companies across India and global markets to achieve sustainable competitive advantage through intelligent IT infrastructure management and strategic technology partnerships. Whether supporting manufacturing enterprises managing production floor workstations, financial services organizations maintaining compliance-critical desktop environments, professional services firms enabling mobile consulting teams, or technology companies scaling distributed development workforces, desktop managed services Bangalore provides the comprehensive infrastructure reliability essential for business success in Karnataka’s competitive enterprise landscape.​

Why Desktop Managed Services Bangalore Matters in 2025

The enterprise technology environment of 2025 presents unprecedented complexity and strategic importance for desktop managed services Bangalore initiatives. Several converging trends have elevated managed desktop services from optional IT outsourcing to strategic business imperative across the Asia-Pacific region, particularly within Karnataka’s technology-intensive business ecosystem.​

First, the permanent transformation toward hybrid and distributed workforce models throughout Bangalore’s corporate sector has fundamentally altered desktop management requirements. Organizations now manage desktop infrastructure across corporate offices, remote work locations, flexible coworking spaces, and client sites—requiring sophisticated management frameworks ensuring consistent security, performance, and user experience regardless of device location. Desktop managed services Bangalore solutions address this complexity through centralized management platforms, remote monitoring capabilities, distributed support delivery, and standardized configuration management transcending traditional on-premise IT management models.​

Second, the escalating sophistication and frequency of cybersecurity threats targeting enterprise endpoints has positioned desktop managed services Bangalore as a critical security function. Desktop computers represent primary attack vectors for ransomware, phishing exploits, data breaches, and advanced persistent threats. Comprehensive managed services incorporating continuous security monitoring, automated patch deployment, threat detection and response, vulnerability management, and security compliance validation establish foundational protection safeguarding organizational assets and supporting regulatory requirements across industries including finance, healthcare, and government sectors.​

Third, Karnataka’s position as India’s premier technology and innovation hub creates intense competitive pressure for operational efficiency, infrastructure reliability, and technology currency. Organizations leveraging professional desktop managed services Bangalore demonstrate superior system uptime exceeding 99%, optimized workforce productivity through minimized disruptions, reduced total IT operational costs through economies of scale, and access to specialized expertise supporting strategic technology initiatives—all critical differentiators in attracting talent, securing enterprise clients, and maintaining market leadership throughout Bangalore’s competitive business environment.​

Fourth, the rapid evolution of enterprise productivity platforms, collaboration tools, business intelligence systems, and industry-specific applications requires continuous desktop infrastructure adaptation. Desktop managed services Bangalore must ensure hardware specifications remain current, software compatibility is maintained, performance optimization continues, and seamless integration with cloud platforms and emerging technologies supports organizational innovation and competitive capability.​

Finally, the growing emphasis on total cost of ownership optimization and strategic IT resource allocation has positioned desktop managed services Bangalore as intelligent financial management. Comprehensive managed services transform unpredictable IT costs into fixed monthly operational expenses, reduce capital expenditure requirements, eliminate internal staffing challenges, and deliver economies of scale unachievable through internal IT departments—providing measurable financial benefits and budget predictability essential for strategic planning.​

How SynergyScape Excels in Desktop Managed Services Bangalore

SynergyScape has developed a comprehensive, strategically-oriented approach to desktop managed services Bangalore that transcends traditional outsourced IT models. Our methodology integrates proactive infrastructure management, strategic technology planning, comprehensive security oversight, and continuous optimization frameworks that deliver measurable business outcomes and sustainable competitive advantage. Explore our integrated technology infrastructure approach at https://synergyscape.co.in to understand how strategic desktop managed services support organizational transformation.​

Our desktop managed services Bangalore offerings are distinguished by several key differentiators reflecting our multi-sector experience, data-driven insights, and commitment to measurable ROI. Unlike conventional managed service providers focused primarily on reactive support delivery, SynergyScape positions desktop managed services Bangalore as strategic business partnership. We conduct comprehensive infrastructure assessments examining desktop inventory, business application dependencies, user workflow requirements, security posture, compliance obligations, and growth projections before designing customized managed services frameworks tailored to organizational objectives.​

Our desktop managed services Bangalore framework encompasses seven integrated service domains working synergistically to optimize enterprise desktop infrastructure. The proactive monitoring and management domain deploys advanced endpoint management platforms continuously assessing desktop health metrics, performance indicators, security status, application functionality, and predictive failure indicators. Our Network Operations Center teams monitor infrastructure 24/7/365, receiving automated alerts enabling preemptive intervention before issues impact user productivity or business operations.​

The comprehensive support services domain provides multi-tiered technical assistance spanning tier-one help desk support, tier-two advanced troubleshooting, tier-three escalation management, and on-site field services when required. Our desktop managed services Bangalore support infrastructure includes multiple contact channels—phone, email, chat, self-service portals—ensuring users access assistance through preferred methods. We maintain rigorous service level agreements defining response times, resolution targets, and availability commitments supporting business continuity requirements.​

The security and compliance management domain addresses endpoint protection, vulnerability management, security patch deployment, threat detection and response, access control administration, and compliance documentation. Our desktop managed services Bangalore security frameworks incorporate industry best practices, regulatory compliance requirements, and organization-specific security policies ensuring comprehensive protection and audit readiness.​

The asset lifecycle management domain encompasses desktop procurement coordination, standardized imaging and deployment, ongoing maintenance and optimization, strategic refresh planning, and responsible disposal. We maintain comprehensive asset inventories tracking hardware specifications, software licenses, warranty coverage, and lifecycle status enabling informed decision-making and optimized capital planning.​

The performance optimization domain focuses on continuous improvement analyzing system performance data, user feedback, incident patterns, and technology trends to identify enhancement opportunities. We implement configuration refinements, software optimizations, capacity upgrades, and process improvements systematically enhancing desktop infrastructure effectiveness and user satisfaction.​

The business continuity and disaster recovery domain ensures desktop infrastructure resilience through automated backup systems, rapid recovery protocols, business continuity planning, and disaster recovery testing. Our desktop managed services Bangalore frameworks minimize business disruption risk and ensure operational continuity supporting organizational reliability commitments.​

The strategic consulting and planning domain provides technology roadmap development, vendor relationship management, budget optimization, and innovation guidance. We serve as trusted advisors helping organizations navigate technology decisions, plan strategic initiatives, and leverage desktop infrastructure as competitive advantage rather than operational burden. Learn more about our comprehensive methodology at https://synergyscape.co.in.

Step-by-Step: Our Desktop Managed Services Bangalore Consulting and Implementation Approach

SynergyScape has refined a systematic methodology for desktop managed services Bangalore engagements ensuring comprehensive coverage, seamless transition, and sustained operational excellence.

Step 1: Assess Current Desktop Infrastructure and Business Requirements — Our engagement commences with thorough discovery documenting desktop inventory, hardware specifications, software configurations, user populations, application dependencies, current management practices, support metrics, security posture, compliance requirements, and business objectives. We analyze existing IT infrastructure, identify integration requirements, document constraints, establish baseline performance metrics, and conduct stakeholder interviews ensuring comprehensive understanding of organizational needs and expectations.​

Step 2: Strategize Comprehensive Managed Services Framework and Service Architecture — Based on assessment findings, we design customized desktop managed services Bangalore frameworks aligned with business priorities, risk tolerance, budget parameters, and strategic objectives. This includes service scope definition, monitoring system specifications, support tier structures, security framework design, asset management protocols, business continuity provisions, and performance optimization roadmaps. We develop detailed service level agreements, transparent pricing structures, implementation timelines, and success metrics supporting informed decision-making and clear expectations.​

Step 3: Implement Monitoring Infrastructure and Transition Services — Upon agreement, our technical teams execute comprehensive implementation including endpoint management platform deployment, remote monitoring system configuration, support infrastructure establishment, security control implementation, asset inventory completion, and knowledge transfer coordination. For desktop managed services Bangalore transitions, we follow structured methodologies minimizing disruption to business operations, ensuring continuity of service, maintaining communication with users and stakeholders, and documenting all systems and processes. Our implementation includes phased transition options, parallel operation periods when appropriate, comprehensive testing, and user training.​

Step 4: Optimize Service Delivery Through Continuous Performance Analysis — Post-implementation, we maintain proactive engagement analyzing service metrics, conducting user satisfaction surveys, identifying improvement opportunities, and implementing systematic enhancements. Our desktop managed services Bangalore delivery includes monthly performance reporting against established KPIs, quarterly business reviews with leadership, continuous knowledge base development, proactive problem identification and resolution, and regular optimization recommendations addressing emerging needs or opportunities.​

Step 5: Sustain Excellence Through Strategic Partnership and Technology Evolution — As business requirements evolve and technology landscapes advance, our flexible desktop managed services Bangalore framework accommodates organizational changes, technology refresh cycles, new application support requirements, security enhancement needs, and scalability provisions. We conduct annual strategic reviews assessing managed services effectiveness, planning technology roadmaps, optimizing cost structures, and ensuring sustained competitive advantage through intelligent desktop infrastructure management supporting long-term business success.​

This collaborative, analytics-driven approach distinguishes SynergyScape’s desktop managed services Bangalore offerings, delivering lasting results extending beyond operational IT management to encompass strategic technology partnership and measurable business value creation.

Pros and Cons of Different Desktop Management Approaches

Organizations evaluating desktop managed services Bangalore solutions benefit from understanding comparative advantages and limitations of alternative management strategies prevalent in Karnataka’s business environment.

Internal IT Department Management provides direct organizational control, immediate resource availability, integrated business knowledge, and unified accountability. However, this approach requires substantial ongoing investment in technical staff recruitment and retention, continuous training programs, specialized diagnostic tools, management platforms, and comprehensive infrastructure. Internal teams often face resource constraints during high-demand periods, limited exposure to cross-industry best practices, challenges maintaining specialized expertise across diverse technologies, difficulties providing 24/7 coverage, and vulnerability to staff turnover impacts. Organizations also bear full burden of capacity planning, technology evolution, and operational efficiency optimization.​

Break-Fix Reactive IT Support minimizes fixed costs during stable operational periods and provides payment only when issues occur. Yet reactive approaches result in unpredictable service quality and response times, lack proactive problem prevention and performance optimization, create higher total incident costs over time, accumulate technical debt, and compromise user productivity through extended downtime. Organizations lack strategic technology partnership, infrastructure visibility, continuous improvement, and systematic management inherent in comprehensive managed services frameworks.​

Large Global Managed Service Providers bring extensive resources, established ITIL-based methodologies, broad technical capabilities, and comprehensive service portfolios. However, these organizations often implement standardized service models with limited customization for specific business contexts. Their desktop managed services Bangalore offerings may involve offshore service delivery creating time zone and communication challenges, multiple organizational layers causing coordination delays and reduced responsiveness, rigid contract terms limiting flexibility, and pricing structures optimized for high-volume enterprise contracts rather than mid-market organizational needs.​

Cloud Virtual Desktop Infrastructure (VDI) represents an alternative eliminating traditional desktop management through cloud-based desktop delivery. While offering certain advantages including centralized management and hardware independence, VDI approaches require significant upfront infrastructure investment, depend critically on network connectivity and bandwidth, may introduce latency impacting user experience, involve ongoing cloud subscription costs often exceeding traditional desktop TCO, and create vendor lock-in concerns limiting flexibility.​

SynergyScape’s Strategic Desktop Managed Services Bangalore Approach mitigates typical pitfalls of alternative models through integrated service delivery combining proactive monitoring and management, comprehensive multi-tiered support, robust security and compliance oversight, strategic asset lifecycle management, continuous performance optimization, and responsive partnership engagement. This approach ensures predictable costs, superior service quality, comprehensive coverage, access to specialized expertise, and measurable business outcomes through data-driven continuous improvement.​

Comparison with Alternative Managed Service Providers

The desktop managed services Bangalore market encompasses diverse providers ranging from local IT support firms to multinational managed services organizations. Understanding SynergyScape’s distinctive positioning helps organizations make informed partnership decisions optimizing infrastructure outcomes.

Local IT Support Companies and Break-Fix Providers may offer competitive pricing and regional familiarity but typically lack comprehensive managed services capabilities including 24/7 monitoring, documented service processes, business continuity provisions, strategic consulting, and scalability essential for growing organizations. Their desktop managed services Bangalore offerings often focus on reactive problem resolution without proactive management, strategic planning, or systematic optimization frameworks.​

Hardware Vendor Managed Services from equipment manufacturers provide brand-specific expertise and integrated warranty coordination but limit coverage to specific hardware platforms, focus primarily on infrastructure management without comprehensive application support or business process integration, and typically lack multi-vendor coordination capabilities essential for organizations managing diverse technology ecosystems.​

Large National and Multinational MSPs bring established processes, extensive geographic coverage, broad technical resources, and comprehensive service capabilities. However, their desktop managed services Bangalore offerings often implement standardized approaches with limited customization, involve offshore delivery models potentially creating communication and time zone challenges, prioritize high-volume efficiency metrics over client relationship depth, and maintain rigid contract structures limiting flexibility for unique requirements or changing business needs.​

Offshore-Only Managed Service Providers offer cost advantages through labor arbitrage but may involve communication challenges, cultural differences impacting service delivery, time zone misalignment affecting responsiveness, limited understanding of regional business contexts and compliance requirements, and concerns about data sovereignty and security in some industries.​

SynergyScape’s Agile Partnership-Driven Model combines the responsiveness and customization of boutique providers with the technical depth, process maturity, and comprehensive capabilities of larger organizations. Our desktop managed services Bangalore approach emphasizes flexibility in service delivery tailored to unique requirements, local presence ensuring responsiveness and cultural alignment, business-outcome focus rather than pure technology metrics, cost-effectiveness through operational excellence rather than offshore arbitrage, and partnership engagement providing direct access to decision-makers and strategic advisors. We maintain client relationships enabling rapid adaptation to changing needs and proactive collaboration that conventional providers cannot match.​

Real Client Case Studies and Success Stories from Karnataka

Mid-Market Manufacturing Enterprise Desktop Infrastructure Transformation — A Karnataka-based manufacturing organization with 320 desktop workstations across corporate offices and production facilities engaged SynergyScape for comprehensive desktop managed services Bangalore following persistent IT challenges. Previously managing desktop infrastructure through small internal IT team supplemented by break-fix vendors, the organization experienced average desktop downtime of 6.8 hours per incident, inconsistent security patch management creating compliance concerns, and IT support costs consuming 8.2% of revenue. SynergyScape implemented comprehensive desktop managed services Bangalore including 24/7 proactive monitoring, multi-tiered support infrastructure, automated security management, standardized configuration baselines, and strategic lifecycle planning. Within eight months, the client achieved 89% reduction in critical desktop failures, 94% improvement in average resolution time to 24 minutes, documented annual cost savings of ₹42.6 lakhs through reduced downtime and optimized support efficiency, and successful compliance audit outcomes. User satisfaction scores improved from 5.8 to 9.1 on 10-point scale, and IT costs declined to 3.7% of revenue while significantly improving service quality.​

Professional Services Firm Rapid Scaling Success — A Bangalore-based consulting firm scaling from 85 to 340 employees over 18 months required scalable desktop managed services Bangalore supporting aggressive growth without proportional IT staff expansion. Facing challenges maintaining consistent desktop configurations, supporting distributed consultant teams, ensuring security compliance across client sites, and managing technology refresh cycles, the organization needed professional infrastructure management. SynergyScape designed flexible desktop managed services Bangalore framework incorporating standardized deployment processes, comprehensive remote support capabilities, proactive security management, and strategic capacity planning. The engagement enabled seamless technology onboarding for 255 new employees, maintained 99.4% desktop infrastructure availability throughout expansion phase, achieved consistent security compliance supporting client audit requirements, delivered 58% lower per-user IT support cost compared to previous internal management model, and provided strategic technology guidance supporting business development initiatives. The scalable managed services framework transformed IT from growth constraint to business enabler.​

Expert Insights and Leadership Perspectives

“Strategic desktop managed services Bangalore represents transformation from reactive IT firefighting to proactive business enablement,” notes SynergyScape’s Managed Services practice leader. “Organizations achieving operational excellence recognize that desktop infrastructure reliability, security, and optimization directly enable workforce productivity, client satisfaction, and competitive performance. Our desktop managed services Bangalore partnerships deliver measurable business outcomes through superior uptime, responsive support, continuous improvement, and strategic technology guidance—transforming IT from cost center to competitive advantage. The difference between adequate desktop management and strategic managed services manifests immediately in user productivity, security posture, and long-term total cost of ownership.”

“The transformation in our IT capability, operational reliability, and team satisfaction following our transition to SynergyScape’s desktop managed services Bangalore has exceeded expectations,” shares a client from Karnataka’s financial services sector. “Previously, technology issues created constant disruption, security concerns kept us awake at night, and IT consumed disproportionate management attention. SynergyScape’s proactive approach, comprehensive coverage, and partnership mindset eliminated chronic problems while establishing reliable infrastructure foundation our business depends on. The transparent reporting, strategic recommendations, predictable costs, and responsive support demonstrate true partnership value. They’ve become an extension of our team and trusted advisors guiding our technology evolution rather than just external vendors managing our desktops.”

Frequently Asked Questions About Desktop Managed Services Bangalore

How does SynergyScape approach desktop managed services Bangalore differently from traditional managed service providers? SynergyScape positions desktop managed services Bangalore as strategic business partnership rather than transactional IT outsourcing. We conduct comprehensive business and technology assessments understanding strategic objectives alongside infrastructure requirements, design customized service frameworks aligned with organizational priorities rather than imposing standardized packages, emphasize proactive management and continuous optimization rather than reactive support, maintain local presence ensuring responsiveness and relationship depth, and provide transparent performance reporting with regular strategic reviews ensuring sustained value delivery and alignment with evolving business needs.​

Which industries benefit most from desktop managed services Bangalore partnerships? Virtually all sectors relying on desktop computing infrastructure benefit from professional managed services. Organizations in professional services, financial services, healthcare, manufacturing, education, technology, government, and retail sectors realize significant advantages from comprehensive desktop managed services Bangalore frameworks. Industries with regulatory compliance requirements, distributed workforce models, rapid growth trajectories, limited internal IT expertise, or business-critical desktop dependencies particularly benefit from strategic managed services partnerships providing expertise, reliability, security, and scalability supporting business success.​

What measurable outcomes can organizations expect from desktop managed services Bangalore engagements? Clients typically achieve 70-90% reduction in critical desktop infrastructure failures through proactive monitoring and management, 80-95% improvement in average issue resolution time through efficient multi-tiered support, 35-55% decrease in total IT operational costs per user through economies of scale and operational efficiency, 99%+ desktop infrastructure availability supporting business continuity commitments, enhanced security posture through continuous monitoring and automated patch management, improved user satisfaction scores from superior support experience, and predictable monthly costs enabling accurate budgeting and financial planning. Organizations also report access to specialized expertise, strategic technology guidance, and freed internal resources for strategic initiatives.​

How long does transitioning to desktop managed services Bangalore typically require? Transition duration varies based on desktop fleet size, infrastructure complexity, and existing management maturity. Small organizations with 50-100 desktops typically complete transitions within 3-4 weeks from assessment through full service delivery. Mid-market organizations with 200-500 desktops generally require 6-8 weeks for comprehensive transition including monitoring deployment, service establishment, knowledge transfer, and stabilization. Large enterprises with 1000+ distributed desktops may require 10-14 weeks for phased transitions ensuring minimal disruption. SynergyScape provides detailed transition plans with realistic timelines, milestone tracking, and proactive project management ensuring smooth service commencement.​

Do desktop managed services Bangalore support both startups and large enterprises effectively? Absolutely. SynergyScape’s desktop managed services Bangalore methodology scales across organizational sizes and complexity levels. Startups with 20-75 desktops benefit from enterprise-grade infrastructure management without requiring dedicated internal IT staff investment, enabling technology focus on core business development and growth. Mid-market organizations with 100-500 desktops gain professional management infrastructure, proven processes, specialized expertise, and cost predictability supporting scaling. Large enterprises with 1000+ distributed desktops achieve standardization, comprehensive coverage, security and compliance support, and strategic optimization across complex environments. Our service delivery model customizes to organizational requirements, budget parameters, and growth trajectories.​

How is success measured in desktop managed services Bangalore partnerships? We establish comprehensive success metrics during planning phases encompassing infrastructure uptime percentages, average response and resolution times, first-call resolution rates, user satisfaction scores, security incident metrics, patch compliance rates, and cost per user measurements. Monthly service reports provide transparent performance visibility against established SLA benchmarks and KPIs. Quarterly business reviews assess overall partnership effectiveness, identify continuous improvement opportunities, validate alignment with business objectives, and ensure sustained value delivery. Our desktop managed services Bangalore engagements emphasize accountability, transparency, continuous improvement, and measurable business value throughout partnership lifecycles.​

What security and compliance capabilities accompany desktop managed services Bangalore? Security represents a foundational pillar of our desktop managed services Bangalore offerings. Our frameworks incorporate 24/7 security monitoring detecting threats and anomalies, automated security patch deployment ensuring timely vulnerability remediation, endpoint protection management validating antivirus and anti-malware effectiveness, security incident response protocols coordinating threat containment and remediation, access control administration managing user permissions and privileged access, vulnerability scanning and remediation, security compliance reporting supporting audit requirements, and user security awareness support. We address industry-specific compliance frameworks including PCI-DSS for payment card data, HIPAA for healthcare information, SOC 2 for service organizations, and India-specific data protection regulations.​

Can desktop managed services Bangalore integrate with existing IT infrastructure and cloud platforms? Yes, comprehensive integration capability is essential to our desktop managed services Bangalore methodology. During assessment phases, we document existing infrastructure including network architecture, server environments, cloud platforms (Microsoft 365, Google Workspace, AWS, Azure), enterprise applications, security systems, and IT service management tools. Our managed services frameworks integrate seamlessly with client environments through API connections, unified management platforms, coordinated authentication systems, and consistent policy enforcement. We collaborate with internal IT teams or other service providers ensuring complementary service delivery, clear responsibility boundaries, and optimized overall infrastructure effectiveness rather than creating silos or conflicts.​

Key Takeaways

Desktop managed services Bangalore has evolved from optional IT outsourcing to strategic business imperative directly enabling organizational productivity, operational resilience, security compliance, and competitive advantage. Organizations partnering with SynergyScape gain comprehensive proactive management eliminating reactive firefighting, 24/7 monitoring and support ensuring business continuity, robust security and compliance protection, strategic technology guidance, and predictable costs transforming IT from unpredictable burden to reliable business enabler.​

The Karnataka enterprise technology landscape demands intelligent desktop management approaches balancing reliability requirements, security imperatives, cost optimization, scalability provisions, and strategic technology alignment. SynergyScape’s desktop managed services Bangalore offerings deliver these advantages through proven methodologies, technical expertise, partnership engagement, local presence ensuring responsiveness, and measurable business outcomes refined across diverse industry sectors throughout Karnataka’s dynamic business environment.​

As businesses depend increasingly on reliable desktop infrastructure supporting distributed workforces, cloud-integrated productivity platforms, and technology-enabled competitive strategies throughout 2025 and beyond, desktop managed services Bangalore represents critical foundation determining organizational effectiveness and sustained business success. SynergyScape’s thought leadership in strategic managed services positions us as the premier partner for Karnataka enterprises pursuing operational excellence through optimized desktop infrastructure management.​

Partner with SynergyScape for Strategic Desktop Managed Services Excellence

Transform your organization’s IT infrastructure management with desktop managed services Bangalore solutions that deliver strategic clarity, operational excellence, and sustainable growth. SynergyScape combines deep technical expertise, comprehensive service delivery, proactive management methodology, and partnership-driven engagement to optimize desktop infrastructure reliability and enhance organizational capability.

Contact us today to discuss your desktop managed services Bangalore requirements and discover how strategic managed services partnerships drive measurable business outcomes.

👉 https://synergyscape.co.in/contact-us/